FAQs
Questions, Answered.
Everything you need to know about ordering, materials, shipping, returns, and commissions.
Ordering & Editions
Everything you need to know about how our limited editions work, reservations, and availability.
Every product page displays a live counter showing pieces remaining in that edition. Once it reaches zero, the listing moves automatically to the Archive Gallery.
Yes. Join the waitlist on any upcoming sculpt's teaser page to receive early access sixty minutes before public launch.
No. Every LumiBaby edition is capped permanently at launch. This is core to how we work — it keeps each sculpt rare and protects its long-term value for collectors.
Materials & Safety
Everything you need to know about what your LumiBaby is made from, how to care for it, and safety information.
Our full-body dolls use platinum-cure silicone, a medical-grade material also used in surgical implants and infant feeding products. Hybrid dolls pair a silicone head and limbs with a hypoallergenic cotton-blend cloth body.
LumiBaby dolls are designed as collectible art pieces and nursery companions for ages 14 and up, not as infant toys. Small components such as rooted hair and glass eyes are not suitable for young children.
Wipe gently with a damp, soft cloth and mild, fragrance-free soap. Avoid submerging the head, avoid direct sunlight for extended periods, and store in the provided muslin wrap when not on display.
Shipping & Delivery
Everything you need to know about production times, international shipping, and how your doll arrives.
In-stock editions ship within 3–5 business days. Made-to-order pieces and commissions carry a 6–10 week finishing time, shown on each product page.
Yes, we ship to most countries worldwide. Import duties and taxes are calculated at checkout wherever possible; some regions may bill duties separately on arrival.
Each doll travels in a fitted foam cradle inside a discreet outer box, with no product imagery on the exterior packaging.
Returns & Guarantee
Everything you need to know about our Cradle Guarantee, returns, and what to do if your doll arrives damaged.
Unworn, unwashed dolls in original packaging may be returned within 14 days of delivery for a full refund, minus original shipping. Custom commissions are final sale.
Contact us within 48 hours of delivery with photos of the damage and packaging. We will arrange a replacement or refund at no cost to you.
Commissions
Everything you need to know about custom commissions — from how to start to the options available.
Submit a commission request with reference photos and desired specifications. Our studio confirms feasibility, timeline, and pricing before any deposit is taken.
Yes, within the options available for each sculpt base. Fully custom sculpting is available only through the private commission process.